This Privacy Policy explains how TopMatch casino handles the personal data of people who use top-match-casino.com.ua. Personal data is any information that can identify you, such as your name, home address, phone number or email address. It is processed by TopMatch, its agents and staff and, where needed, by partners and subcontractors so that we can offer you the full range of our services.
We collect your data when you register an account, when you write to us and when we verify your identity by video call. Using any of our services means you have read this policy and accept it.
Why We Collect Your Data
We need personal information in order to:
- open your account so you can use every feature of the platform, from slots and live casino tables to sports bets;
- receive your questions and feedback through customer support and reply promptly;
- meet regulatory requirements on registration, including age verification and other mandatory checks;
- tell you about upcoming events, special offers and promotions that may interest you.
How We Use Your Data
Beyond the purposes above, we use your information for the operational needs listed below. Partners and subcontractors that process data on our behalf may receive it, but only for these purposes:
- opening, running, managing and supporting your account on an ongoing basis;
- delivering the services you request and carrying out related operations;
- checking that the information you supplied is accurate, which may involve disclosing it to third parties;
- running verification checks together with banks, credit bureaus and age-checking services;
- compiling statistics on how you and other customers use our services;
- preparing personalised marketing tailored to your interests;
- notifying account holders in writing about major service or technical changes;
- informing you of changes to our rules and to this policy.
Legal Compliance and Security
We also process personal data to comply with the law and legal procedures and to safeguard the interests of sporting organisations and relevant regulators. Your data may help us look into possible fraud or other unlawful conduct linked to our services, and we may report actual or suspected crimes, such as money laundering or fraud, to law enforcement.
Records of the checks we carry out are kept on file, and third parties may use them to help other companies with their own verification. These steps let us meet our contractual obligations and keep the platform safe for everyone.
Marketing Messages
We will not send you third-party advertising or commercial offers without your prior consent; any marketing you receive concerns TopMatch's own products and offers only.
We may use your username and/or name and region in advertising and promotions — for example, when we announce wins or promotion results to highlight the platform and inspire other players.
Call Recording
Every call to or from our customer service team is recorded automatically. Recordings help us train support staff, monitor service quality and protect both you and TopMatch. They are kept for a set period and may be used to settle disputes, check information or investigate complaints. By calling support, you consent to the call being recorded and used in this way.
Video Verification
When we verify your identity by video, we keep a recording of the session. It is retained only for the purposes in this policy and for as long as they require, and also so that any dispute between you and TopMatch can be resolved. Once that period ends or all disputes are settled, the recording may be deleted under our standard procedure.
Sale or Reorganisation of the Business
If all or part of our business is sold or transferred — including through a merger, acquisition, restructuring, insolvency or bankruptcy — your personal data may be handed over with the rest of the company's assets to whoever takes it over. That party must either keep to the data protection standards of this policy or notify you of any changes.
Your Rights
Stopping processing
You may ask us at any time to stop processing your personal information for the purposes described here by sending a request to support through any available channel. We will act on it within a reasonable time. Please note that stopping the processing of certain data may mean we can no longer offer all services, or may have to close your account.
Updating or deleting your details
You can update or delete your information whenever you like in your profile, under "My Account" or "Account Details". If you cannot make the change yourself or need help, our support team will update, correct or delete your data at your request, within the limits of applicable law.
How We Protect Your Data
We use up-to-date technical and organisational measures to guard personal data against unauthorised access, disclosure, alteration or destruction. Data is held on secure servers protected by encryption and other security methods.
Only authorised staff and trusted partners bound by confidentiality can access it, and only to do their jobs. We review and update our security procedures regularly to keep your data as safe as possible.
